frequently asked questions
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These FAQs answer common questions related to the advice and support we provide for Investors in People and Lexcel.
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Who are Inspiring Business Performance (IBP) and why have I been directed to IBP from Investors in People?
IBP is an Investors in People Centre licensed by UK Commission for Employment and Skills to deliver IIP advice and assessment within defined geographical areas. IBP supports clients whose HQs are based in London, the South East and South West.
How can I find out about the Investors in People Standard?
Information is available via 0800 612 3098. We also run free Investors in People Overview sessions – please see next question for details.
What is the Investors in People Overview session about, and can I attend?
This introductory session aims to give an outline of how the Standard benefits organisations and what it might mean for your organisation, what is involved and the support available. An experienced Investors in People practitioner delivers the session and will be at hand to answer questions and dispel any myths. The Briefings are held monthly, are free of charge (for one delegate per organisation) and open to all organisations that have not yet engaged with the standard. We also offer this session to 'Investors in People contacts' that are new to the role – regardless of their company's status. This is a great opportunity to meet the IBP team and get the Investors in People ball rolling.
How much does IBP consultancy cost – and what can you offer?
The cost depends on the nature of the support required. We do our best to find the best solution to fit our clients' needs. Support can range from a low cost surgery session at IBP, to sophisticated HR and organisational development consultancy, management development or Board level facilitation, or Investors in People implementation work – to name just a few aspects of the support IBP's 100+ specialists can offer. We would advise you to get in touch to discuss your individual requirements, however as a guide – diagnostic support and advisory reviews cost approx £695.00 a day + VAT. Investors in People implementation advice will cost in the region of £800 + VAT a day– but every advisory project is different. We will always try to customise solutions to clients' resources.
What are Surgeries and how much do they cost?
A one to one consultancy session with an Investors in People specialist can be arranged for anyone who is seeking more detailed guidance and advice. The sessions are 90 minutes long and are held at the organisation's premises – costing £250 + VAT. Surgeries at Clients' premises can be booked via the IBP Helpline on 0800 612 3098.
We're coming up for review, I've been handed the responsibility of Investors in People and I know very little, what do I need to do?
IBP's regular Investors in People Overview sessions are facilitated by experienced Investors in People specialists, are free of charge and up to two people from each organisation can attend. All sessions are held at our Offices in Holborn from 9.30 to 12.00 and can be booked on line. If you would prefer a specialist to visit your organisation, this can be arranged by calling the IBP Helpline on 0800 612 3098. The cost for a surgery session at your premises is £250 + VAT.
Can I have a list of Recognised Investors in People Organisations?
Yes, if you would like to have a list of recognised Investors in People Organisations in your Sector, or query whether an Organisation has been Recognised, we can supply this information. However, we can only give the organisations name and state whether they are Recognised. Call the IBP Helpline on 0800 612 3098 for information.
How can I apply for an IIP assessment or review?
Please call the IBP Helpline on 0800 612 3098.
Can I transfer my organisation's Recognition to IBP?
Yes, it is your choice. If you would like to transfer your Recognition to IBP, please confirm your details and the reason for transferring via email to us, stating your current Investors in People Centre. We will then contact them to confirm your organisation's status and request your previous Investors in People Plan and Report to be sent to us for your file. For further information on this procedure, please contact the Helpline on 0800 612 3098.
How do I order a plaque once my organisation is a recognised Investor in People?
You will have received a Plaque Order Form together with your Congratulations Letter following successful Assessment / Review. However, if you don't have an order form, simply call the Client Services Team on 0800 612 3098 and we will email you the form, which you need to complete and return to us with your payment. There are a number of plaque options and prices vary – all this information is included on the form. We will normally get your plaque(s) out to you at around 2 weeks from the time the payment and order form is received at IBP. Plaques are sent by recorded delivery and you will get an email with the recorded delivery number.
Can a client get more than one certificate?
Yes, we can print and send out additional certificates on request, regardless of when you were assessed, as long as your organisation is recognised! Contact the Client Services Team on 0800 612 3098 to order.
How do I get hold of the Investors in People logo?
We can send you the Investors in People logos together with a document containing guidelines on the use of the logo, as long as your organisation is currently Recognised. There is no charge for this and logos are available in different formats. Call the IBP Helpline on 0800 612 3098 to request the logo, upon which we will check your recognition status and make sure we have your correct email address before sending it to you.
Can I request an extension to my 3 year review deadline?
Yes, extensions can be granted in most cases, but IBP will need to do an initial check when the request is first received in case there is a technical reason why it is not possible. The extension request process is as follows: Initial request received and checked by IBP, that there is no reason it can't be granted If approved by IBP, we will contact you to ask you to either: Send us an email detailing the reasons the extension is being requested, with your completed IIP Review application (available on the IBP website) attached, or; Complete an Investors in People Review application with details of your extension request included in the additional information section on the application. Emails with applications attached are forwarded to The Client Services Team. Our database will be updated accordingly and your Account Manager will be advised of the extension. You will receive an acknowledgement email from Client Services Team NB the 3 month extension is deducted from your next 3 year recognition deadline.
Please can you tell me when my organisation's next review is due?
The review will be due 3 years from your organisation's last assessment/review. The last on-site date needs to be completed before the 3 years deadline passes. We can check the date that your next review is due by looking up when your last assessment /review took place on our database.
Can you quote me a price for my organisation's assessment/review?
To request a copy of IBP's pricing guidance for Investors in People Assessment and Review, call the IBP Helpline on 0800 612 3098. It is important to note that only specialists can confirm the exact cost after a planning meeting, just before the assessment takes place. This is because you may have special requirements or your organisation may change. If you would like to speak to one of our Business Development Managers or an Account Manager to discuss the requirements, call the IBP Helpline on 0800 612 3098.
Who are Inspiring Business Performance (IBP) and why have I been directed to IBP from the Law Society?
IBP is an Lexcel Centre licensed by Law Society to deliver Lexcel assessment visits nationally.
How do I apply for Lexcel assessment /review?
You need to apply to the Law Society. All the relevant documents can be found on the Law Society website: www.lawsociety.org.uk and click on the Lexcel quality standard link. The Law Society will forward your application to us if you specify that you would like IBP to carry out the work.
Can you quote me a price for my organisation's Lexcel assessment/annual review?
Call the Client Services Team on 0800 612 3098 for a Lexcel assessment quote. If your organisation is more complex, we may ask one of our Lexcel assessors to get back to you.